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Why Choose HK IT Solutions ?
01.
24/7 service desk provides round the clock critical support to all our customers
02.
Strict Service Level Agreements and Online Ticketing Tool
03.
Dedicated Account Managers to escalate high priority cases
04.
Certified engineers provides unlimited remote support and 24/7 onsite critical support
05.
Well defined call classification and escalation matrix, As a CSR initiative , we extend support to non-customers ( in case of any IT emergency )
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